Safety First

At TutorBunch, the safety of Users is our primary concern, especially those who are 13–18 years old, and Users who are young adults. It is our intention to ensure that anyone providing or receiving services arranged through the Website does so in a way which protects the safety of all those involved, particularly children and young adults.

We are dedicated to ensuring that all children are safe, able to thrive and achieve. We believe that all children have a right to be safe from harm, abuse (online, physical, sexual, emotional, neglect, grooming), and exploitation. We recognise that the welfare of the child is paramount and recognise our responsibility to safeguard and promote the welfare and wellbeing of children and young people — always working in the best interests of the child. We recognise our legal duty to work with other agencies in safeguarding children and protecting them from harm, and believe that achieving this requires coordinated efforts from families, communities, organisations, and governments through laws, policies (Children Act 1989 & Children Act 2004), and consistent practices to identify risks and intervene effectively. We prioritise safeguarding of well-being and promote development.

To maintain and improve the quality of experience, and especially safety, our content and Website is frequently reviewed and monitored by human Administrators and Moderators who supervise message exchanges, so children can be kept safe. We frown upon communications taking place between Users outside of the TutorBunch environment. Such violation results in immediate removal from the Website, with the account of such User deleted. Depending on what is communicated outside of the Website, we may also refer the offence to the Police.

As safeguarding of children is everyone’s business, Users can report inappropriate content or behaviours via the Chat or can email office@tutorbunch.com. Students and parents can also instantly flag a tutor or report uncomfortable behaviour using the “Report Concern” button on their student dashboard. We also include links to key child protection agencies, organisations and related resources below.

Parental Involvement

If a young person is 16 years and under, then a parent/responsible adult MUST be actively involved in their daily use of the Website.

  • All school-age users MUST add a parent/responsible adult’s email address to their user profile. This means that all communication, messaging and booking information from the site and other users will be sent to them.
  • We expect that a parent/responsible adult is involved in any meetings.

Verification

We verify all Users as part of our Safety First protocol.

  • All new members need to sign up and pass validation checks before they can interact on TutorBunch.
  • We ask Users to create a profile giving information about skills and experience or any other relevant additional information.
  • We also use various methods of automated verification which verify/validate personal details and check background information.
  • Users of the site should be aware there is no foolproof way to verify people online; however, we have taken extra steps in our commitment to ensuring user safety.

Privacy

Confidentiality of User information is important to us.

  • We ensure that Users do not share personal contact details but instead use the special features of the Website, such as our online private messaging facility, to communicate safely. This helps our Administrators and Moderators keep track of information being exchanged between Users, ensuring transparency and safety for all Users, especially young Users.
  • Upon creating a User profile, the information within can be edited, giving you control over what information you choose to share. Personal information such as address and phone number are NOT to be shared.
  • Our Privacy Policy spells out in detail how we deal with personal data.

Safe Onboarding

Before connecting with other Users on the Website, all young people who sign up to TutorBunch are required to attend an Onboarding training session.

Our set Onboarding protocol ensures a safe and trusting online environment for all Users.

  • We provide advice and guidance on acceptable manners of engagement, communication and behaviours.
  • Please be aware that TutorBunch is a platform which connects people, with the expectation that those connected continue to communicate via the TutorBunch Website. We are therefore not responsible for the actions that people take if connections take place off the Website.

Resources

Keeping children safe requires immediate and decisive action. If a child is in immediate danger, dial 999 for the police. If there are safeguarding concerns, you must share your information to protect the child.

Useful numbers:

  • If a child is in immediate danger, please dial 999 and speak to the Police.
  • Childline (0800 11 11) — a free counselling service for under 19s.
  • NSPCC Helpline: 0808 800 5000 or help@nspcc.org.uk — speak to child protection specialists.

Links:

TutorBunch’s designated Child Protection Officer can be reached at office@tutorbunch.com.

Help & FAQ

For Students & Parents
For Tutors
Pricing & Payment
Why does the price I see include more than the tutor's rate?
The price shown is the full Lesson Fee — it already includes a small service fee on top of the tutor's own rate, which helps us run the platform, keep it safe, and support tutors. There's nothing extra to pay at checkout — the price you see is exactly what you'll be charged.
If I cancel a lesson, do I get a refund?
Yes. Cancel 24 hours or more before your lesson and you'll get a full refund automatically. Cancel less than 24 hours before, and you'll get a 50% refund. If you simply don't show up without cancelling, no refund applies, though your tutor may offer to reschedule at their discretion.
How long does a refund take to arrive?
Refunds are processed automatically and usually appear back on your card within a few business days, depending on your bank.
Tutors & Badges
What do the badges (Rising Star, Elite, etc.) mean?
Badges help you understand the type of tutor you're looking at — for example, Rising Star tutors show strong potential, while Elite tutors have a proven track record of excellent results. Badges don't affect price at all — every tutor's price is based purely on the rate they've set.
Are all tutors background-checked?
Tutors go through an application and approval process before appearing on the platform. You won't see a tutor's profile listed publicly until they've been approved.
Lessons & Booking
Can I try a tutor before committing to paid lessons?
Many tutors offer a free 15-minute trial session, shown on their booking page if available. This is a great way to see if their teaching style is a good fit before booking a full paid lesson.
Where do lessons actually take place?
All lessons happen inside our own secure, dedicated online learning space — you don't need Zoom, Skype, or any other app. A link to join is provided automatically once your booking is confirmed.
Can I watch a lesson back afterwards?
Yes — lessons are recorded, and you can access the recording from your profile under "My Lessons" for 90 days after the lesson. After that, recordings are no longer available, so it's worth watching back anything important sooner rather than later.
Messaging & Safety
Why was my message hidden or flagged?
For everyone's safety, our system automatically flags messages that contain things like phone numbers, email addresses, or mentions of other apps (WhatsApp, Zoom, etc.), since all communication and payment needs to stay on the platform. A flagged message is reviewed by our team — if it's a false flag, it'll be restored.
I'm uncomfortable with something a tutor said or did — what do I do?
Use the "Report a Concern" button on your profile page. It goes straight and confidentially to our admin team, who'll review it as a priority.
Can tutors see my contact details?
No — your contact information stays private. All communication happens securely through our own messaging system, not via email or phone.
Referrals
How does the referral program work?
Use your unique referral link (found on your profile) to invite a friend. Once they create a brand new account using your link and complete 5 paid lessons, you'll both receive £25 credit to use toward future lessons. Free trial sessions don't count toward the 5 lessons, and credit expires 3 months after it's awarded.
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