Cookies Policy

Effective Date: 15th July 2026

1. Introduction

This Cookie Policy explains how TutorBunch (“we”, “us”, and “our”) uses cookies and similar technologies to recognise you when you visit our online tuition platform, TutorBunch.com. It explains what these technologies are, why we use them, and your rights to control our use of them.

2. What Are Cookies?

Cookies are small data files placed on your computer or mobile device when you visit a website. Website owners widely use cookies to make their websites work, or work more efficiently, as well as to provide reporting information.

  • First-party cookies: Set directly by TutorBunch.
  • Third-party cookies: Set by parties other than us (e.g., payment processors or analytics providers).

3. High Privacy by Default for Minors

In line with the UK Age-Appropriate Design Code and EU GDPR child safety guidelines, all non-essential cookies are strictly turned off by default for all users upon visiting TutorBunch.com. We do not track the browsing habits or build profiles of users under the age of 18 for advertising purposes.

4. Types of Cookies We Use

Necessary Cookies

These cookies are strictly required to provide you with services available through our platform and to use some of its features, such as accessing secure areas, logging in, or booking lessons. The platform cannot function properly without them.

  • Purpose: User authentication, security, load balancing, and remembering your cookie preference choice.
  • Legal Basis: Legitimate Interests / Performance of a Contract.

Analytics and Performance Cookies

These cookies collect information that is used in aggregate form to help us understand how our platform is being used, how effective our marketing campaigns are, or to help us customise our platform for you.

  • Purpose: Counting page visits, tracking error messages, and identifying platform bottlenecks.
  • Legal Basis: Consent (Opt-in).

Functional Cookies

These cookies allow our platform to remember choices you make when you use TutorBunch.com (such as your language preference or region) to provide enhanced, more personal features.

  • Purpose: Remembering chat settings, saving profile draft fields, and filtering preferences.
  • Legal Basis: Consent (Opt-in).

5. How Can You Control Cookies?

You have the right to decide whether to accept or reject non-essential cookies. You can exercise your cookie preferences through our Cookie Consent Banner upon your first visit, or by adjusting your choices at any time via the link in our website footer.

You can also set or amend your web browser controls to accept or refuse cookies. If you choose to reject necessary cookies, you may still use our website, though your access to some functionality and areas of our website may be restricted.

6. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please re-visit this Cookie Policy regularly to stay informed about our use of cookies.

7. Contact Us

If you have any questions about our use of cookies or other technologies, please email us at office@tutorbunch.com or visit our Contact page.

Help & FAQ

For Students & Parents
For Tutors
Pricing & Payment
Why does the price I see include more than the tutor's rate?
The price shown is the full Lesson Fee — it already includes a small service fee on top of the tutor's own rate, which helps us run the platform, keep it safe, and support tutors. There's nothing extra to pay at checkout — the price you see is exactly what you'll be charged.
If I cancel a lesson, do I get a refund?
Yes. Cancel 24 hours or more before your lesson and you'll get a full refund automatically. Cancel less than 24 hours before, and you'll get a 50% refund. If you simply don't show up without cancelling, no refund applies, though your tutor may offer to reschedule at their discretion.
How long does a refund take to arrive?
Refunds are processed automatically and usually appear back on your card within a few business days, depending on your bank.
Tutors & Badges
What do the badges (Rising Star, Elite, etc.) mean?
Badges help you understand the type of tutor you're looking at — for example, Rising Star tutors show strong potential, while Elite tutors have a proven track record of excellent results. Badges don't affect price at all — every tutor's price is based purely on the rate they've set.
Are all tutors background-checked?
Tutors go through an application and approval process before appearing on the platform. You won't see a tutor's profile listed publicly until they've been approved.
Lessons & Booking
Can I try a tutor before committing to paid lessons?
Many tutors offer a free 15-minute trial session, shown on their booking page if available. This is a great way to see if their teaching style is a good fit before booking a full paid lesson.
Where do lessons actually take place?
All lessons happen inside our own secure, dedicated online learning space — you don't need Zoom, Skype, or any other app. A link to join is provided automatically once your booking is confirmed.
Can I watch a lesson back afterwards?
Yes — lessons are recorded, and you can access the recording from your profile under "My Lessons" for 90 days after the lesson. After that, recordings are no longer available, so it's worth watching back anything important sooner rather than later.
Messaging & Safety
Why was my message hidden or flagged?
For everyone's safety, our system automatically flags messages that contain things like phone numbers, email addresses, or mentions of other apps (WhatsApp, Zoom, etc.), since all communication and payment needs to stay on the platform. A flagged message is reviewed by our team — if it's a false flag, it'll be restored.
I'm uncomfortable with something a tutor said or did — what do I do?
Use the "Report a Concern" button on your profile page. It goes straight and confidentially to our admin team, who'll review it as a priority.
Can tutors see my contact details?
No — your contact information stays private. All communication happens securely through our own messaging system, not via email or phone.
Referrals
How does the referral program work?
Use your unique referral link (found on your profile) to invite a friend. Once they create a brand new account using your link and complete 5 paid lessons, you'll both receive £25 credit to use toward future lessons. Free trial sessions don't count toward the 5 lessons, and credit expires 3 months after it's awarded.
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